At Sticky Tiki, we are committed to delivering your orders as quickly and efficiently as possible.
Below are the details regarding shipping policies.
1.1 Order Processing:
Orders are processed within 2 business days from the time the payment is received. Please note that orders placed on weekends or holidays will be processed the next business day.
1.2. Shipping Time:
We are based in Germany and we ship worldwide. Shipping times vary depending on the destination. You can check estimated delivery times for your country on the official DHL website: Check Delivery Times Here.
2. Shipping Costs
2.1. Domestic Shipping (Germany): Shipping charges for domestic orders are calculated at checkout based on the weight of the products and the shipping address.
2.2. International Shipping:
International shipping is available worldwide. Shipping charges are calculated based on the destination and size/weight of the order. International customers may be subject to additional customs duties or taxes upon delivery, which are outside of Sticky Tiki’s control.
3. Shipping Carriers
3.1. We work with trusted carriers such as DHL and Deutsche Post for the delivery of your order. The specific carrier will depend on the size and destination of your order.
3.2 Shipping to a PACKSTATION is possible. Please make sure to enter your details correctly including your POSTnr at the checkout.
4. Tracking Your Order
4.1. Once your order has shipped, you will receive an email notification with a tracking number, which you can use to track your order on the carrier’s website.
Returns and Exchanges
We want you to be completely satisfied with your purchase at Sticky Tiki. If you’re not happy with your order, we offer returns and exchanges under the following conditions:
1. Return Eligibility
1.1. Return Period: We accept returns within 14 days from the date of delivery. If 14 days have passed since your purchase, we are unfortunately unable to offer you a refund or exchange.
1.2. Condition of Items: To be eligible for a return or exchange, items must be in their original, unused condition. Items that have been worn, washed, or altered in any way cannot be returned.
1.3. Custom Items: Custom products, such as those featuring designer artwork, cannot be returned unless they are defective or damaged. Please carefully review your order before finalizing the purchase, as custom items are non-refundable unless there is a manufacturing error.
2. How to Return or Exchange an Item
2.1. To initiate a return or exchange, please contact us at [email protected] within the return period. Please provide the following details:
Order number
Reason for return or exchange
Photos of the item(s) (if applicable)
2.2. We will provide you with a return authorization number and the address to return your item. Items returned without prior authorization will not be accepted.
3. Return Shipping Costs
3.1. Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect. If the return is due to our error, we will cover the return shipping costs.
3.2. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
4. Refunds
4.1. Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
4.2. If your return is approved, the refund will be processed to your original payment method within 7 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
4.3. Sale Items: Only regular-priced items are eligible for refunds. Sale items or gift cards cannot be refunded.
5. Damaged or Defective Items
5.1. If you receive an item that is defective or damaged, please contact us immediately at [email protected] with the following details:
Order number
Description of the issue
Photos of the damage
5.2. We will assess the issue and offer a replacement or refund for defective or damaged items. Sticky Tiki will cover the return shipping cost for defective or damaged items.
Exchanges
If you would like to exchange an item for a different size, color, or product, the fastest way is to return the item and place a new order for the desired item. Please follow the return instructions above.
International Returns
For international returns, customers are responsible for the return shipping costs and any applicable customs fees. Sticky Tiki will not cover the cost of customs charges or duties for returns from outside of Germany.
Non-Returnable Items
The following items cannot be returned:
Custom orders with personalized artwork or designs (unless defective)
Gift cards
Sale items
Contact Us
If you have any questions regarding our shipping or returns process, please reach out to us at:
